IMU and the New Normal

IMU and the New Normal

Coronavirus disease 2019 (COVID-19) is an infectious disease caused by a strain of coronavirus that has not been previously identified.  Not all people will have the same symptoms as it affects different people in different ways. As we strive to keep safe and welcome you back on campus, we would like for you to go through what the New Normal at IMU will be like and how you can play a part in keeping your campus, family, friends and communities safe from this pandemic.

Video courtesy of Slapstick Media

The following safety guidelines and SOPs have been put in place by the University in which all staff and students alike are responsible to practise and maintain the safety and wellbeing of our community together. As mandatory screening (temperature check and online registration) will be done before you enter the IMU buildings, please allocate sufficient time (at least 30 mins) before your class starts, in view of a queue. Please familiarise yourself with the IMU Group’s Safety Guidelines for the New Normal. [Read Safety Guidelines] For easy reference, together with our Alumni – Lee Chun Hoe, we had put together a 4-part video series on the Guidelines. Please click on the respective videos to view.

Part 1 – Entering IMU Buildings or Healthcare Services

Part 1
As we adapt to the New Normal, please be informed on the safety guidelines by the University in this 4 part series. As mandatory screening (temperature check and online registration) will be done before you enter the IMU buildings or healthcare services, please allocate sufficient time (at least 30 mins) before your class / appointment, in view of a queue.

Watch Video

Part 2 – Maintaining Personal Hygiene

Part 2
Maintaining good personal hygiene is essential in this New Normal. Remember, one of the key preventative measure during this pandemic is to wash your hands with soap and water or use hand sanitiser frequently. Don’t touch your eyes, nose or mouth if your hands are not cleaned. It is also important to know how to wear, remove and dispose a mask properly.

Watch Video

Part 3 – Physical / Social Distancing

Part 3
Prevention is better than cure. Maintaining a physical distance of at least 1-2 metres from other people may be effective at reducing transmission of both droplets and airborne spread of communicable disease.

Watch Video

Part 4 – Disinfecting Your Workstation / Workspace

Part 4
It is important for all of us to play our part to maintain a safe and conducive environment on campus/office. While overall cleaning and disinfection of the premise and high touch point areas have increased, we need to be responsible for our workspace/areas used. Cleaning before and after use of the space will help prevent the spread of communicable diseases. So let’s all do our part!

Watch Video

3C's and 3W's Guidelines

To reinforce the above, Ministry of Health Malaysia has also shared the 3C’s and 3W’s guideline as below:

  1. 3C – Practice physical distancing, and AVOID:
    • CROWDED Place
    • CONFINED Space
    • CLOSE Conversation
  1. 3W – Maintain good personal hygiene and FREQUENTLY:
    • WASH hands with soap and water,
    • WEAR face mask especially in public places or when encountering people who are having fever and flu,
    • WARN – practise caution by avoiding handshakes, practice cough and sneeze etiquette, stay at home and seek medical treatment if you are not well

… and remember! Do not touch your face – eyes, nose, mouth if your hands are not cleaned or sanitised.

Community Engagement Guidelines

As COVID-19 continues to spread in an unpredictable manner throughout the world, Malaysia is also not spared. In order to flatten the curve and bring the COVID-19 under control, we as a nation would need everyone to still comply to the advisories and guidelines, playing a role as frontliners to curb the spread of COVID-19. In this context, community engagement serves to address and prevent health and other social inequities which is standing out more prominently during the pandemic.

This guide aims to support IMU teams involved in community engagement work as well as those who continue to engage communities in various ways. It provides general guidance on community engagement during this COVID-19 pandemic situation and in the post-MCO period in the months ahead, including how to continue to support communities affected by the COVID-19 pandemic and its ramifications.

Read Guidelines
12 October 2020 - Announcement of CMCO for Selangor, Kuala Lumpur and Putrajaya

Further the Press Conference by YB Dato’ Sri Ismail Sabri bin Yaakob, Senior Minister of Defence, Ministry of Defence on 12 October 2020 (Monday), the government will be enforcing a Conditional Movement Control Order (CMCO) effective from 14-27 October 2020 (2 weeks) for the states of Selangor, Kuala Lumpur and Putrajaya.

[News ref:]


Based on the above, please be informed:

  • All universities in the CMCO area including IMU – Bukit Jalil Campus will be closed, and staff and students will not be allowed on campus for the entire duration of the CMCO
  • However online Teaching and Learning activities will continue as per timetable for Bukit Jalil campus
  • For all Clinical Campuses outside the CMCO area, they will continue to operate as normal
  • F&B Outlets: Chill-out Café / Mamak will open from 7am – 6pm for takeaway during this period.


The MKN restrictions under CMCO will include the following:

  • Inter-district travels are prohibited. However, should an employee require to travel for work purposes, a work permit or an official letter of authorisation from the employer is required
  • Only 2 persons from each household is permitted to go out to buy food and other essentials
  • All schools, kindergartens, nurseries, higher education institutions, vocational institutions, tahfiz (religious) centres, are to remain closed during this period
  • Masjids and places of worship (eg. churches, temples, etc) are also to be closed
  • Tourism, recreational, leisure, entertainment and cultural activities including weddings are not allowed
  • However, all economic activities in Selangor, Kuala Lumpur and Putrajaya are allowed to operate as usual.


Please stay vigilant and practise the 3Cs and 3Ws as per the Ministry of Health’s guidelines.

Should you require any further assistance during this period, please do not hesitate to email:

  • For teaching & learning: please refer to your respective Programme Directors
  • For e-learning: [email protected]
  • For any other student matters: Student Services Hub ([email protected])
  • For staff: please refer to your Head of Departments


Please stay updated with the University to ensure your journey with us continues smoothly with minimal disruptions in this dynamic situation.

Thank you for your kind cooperation. Stay Safe and Healthy!

7 October 2020 - Advisory on Red Zone under CMCO


All staff and students who are currently residing in the RED ZONE areas under the Conditional Movement Control Order (CMCO) will not be permitted to leave their areas for the duration of the CMCO. Please check the duration of CMCO for your respective zone.

If you are residing in a RED ZONE under CMCO/ EMCO / TEMCO, you are required to update us as below for further advice to minimise disruption to your Teaching and Learning / Work:
– Students are required to update the Student Services Hub via SSDhub Enquiries or Call: +603 – 2731 7540 / +603 – 2731 7708 / +603 – 2731 7707
– Staff are required to update their HOD


List of RED ZONES as of 7 October 2020 [as per Ministry of Health Malaysia (MoH)]

Kedah: Kota Setar 

Selangor: Klang
Note: Click HERE for areas under CMCO effective 9 October 2020

Sabah: Kota Kinabalu, Papar, Sandakan, Lahad Datu, Tawau, Kunak & Semporna
Note: Inter-state travel ban to and from Sabah is effective from 12 to 25 October 2020 or until further notice.

Please adhere to the required SOPs and guidelines by the government, if you are found violating the rules, you may be fined or face imprisonment.


  • Be vigilant in practising the 3Cs and 3Ws by the MoH [Please refer to our Health and Safety Guidelines tab for details]
  • Please avoid travelling to RED ZONE areas
  • If you have been in the RED ZONE areas (within the 2 weeks before CMCO is announced) or in contact with people in the area, please seek medical attention immediately if you feel unwell.

Frequently Asked Questions

The FAQs on this page reflect the University’s current COVID-19 policies and resources. We will continue to update our guidance in accordance with the Malaysian government regulatory guidelines, academic governance and where relevant adhering to the requirements of the professional bodies.

In addition to the University-wide information, you should also refer to your respective Schools and/or Department for localised applications.

Health and Safety

What is the screening process like for anyone entering campus?
  • All students and visitors will have to be screened at specific triages before entering the campus buildings. Fill out a health declaration form either via scanning a QR code
  • Temperature check. Anyone above 37.5 degree Celsius will not be allowed on campus
  • Upon screening, a sticker with date will be placed on the upper left arm for identification and is to be left there until you leave campus for the day.
  • Use sanitiser provided
  • Please wear your mask whilst on campus grounds. All students will be provided with a Starter Kit comprising of 2 pieces of reusable cloth masks and a hand sanitiser.  Please ensure you wash the mask at the end of every day.
Am I required to wear a mask?

Yes.  Please wear your mask whilst on campus grounds.  All students will be provided with a Starter Kit comprising of 2 pieces of reusable cloth masks and a hand sanitiser.  Please ensure you wash the mask at the end of every day.

Are hand sanitisers readily available?

Yes.  Hand sanitisers are placed at the entry points of facilities including lifts and lecture halls.

Why do I need to practise physical distancing?

Physical distancing means keeping a safe space between yourself and others. A recommended distance of 1 metre or more (2 arms-length) is encouraged to reduce and slow the spread of Covid-19.

Read more HERE.

What is the screening process like for anyone entering campus?
  • All staff, students, and visitors will have to be screened at a specific counter / triages before entering the campus buildings. You are to proceed to the “face recognition” system for identity verification and your temperature will be recorded.
    – For Healthcare patients, you are required to register via the MySejahtera App (or QR code) and your temperature will be taken.
    – For Clinical Campuses, registration via the QR Code system is still required.
  • Temperature – Anyone above 37.5 degree Celsius will not be allowed on campus/office.
  • Upon screening, a sticker with date will be placed on the upper left arm for identification and is to be left there until you leave campus/office for the day.
  • Use sanitiser provided
  • Please wear your mask whilst on-campus/office grounds.
    – All students are provided with a Starter Kit comprising of 2 pieces of reusable cloth masks and a hand sanitiser.  Please ensure you wash the mask at the end of every day.

Financial Support System

The months of the MCO and RMCO has created a lot of uncertainties and financial difficulties. While our priority is to ensure our students receive the required Teaching and Learning to complete their studies and graduate, we are also mindful of the financial impact this volatile situation may have on families. Financial support systems are being put in place by the University to help alleviate any hardship which students and their parents may face.

Can I pay my fees by instalment?

Yes. The University has introduced an instalment scheme with immediate effect until December 2021.

This instalment scheme is for full-time students as below:

FIS        : 2 instalments (per semester)

UG       : 2-4 instalments (per semester)

PG        : 2-4 instalments (per semester)

Can I pay my fees with credit card?

Yes. Credit cards will be accepted as a mode of payment for all IMU programmes and cohorts with immediate effect.

My family is currently facing financial difficulties due to the Covid-19 and MCO situation. How can IMU help me continue my studies?

IMU has introduced two assistance funds to help students adversely affected financially by the Covid-19 situation to cope and mitigate around this situation.

The IMU Covid-19 Hardship Assistance Fund (ICHAF) with total funds amounting to RM3 million has been introduced by the University to assist students’ whose ability to complete his/her studies due to their families facing severe financial hardship due to the Covid-19 situation.

The IMU Covid-19 Welfare Assistance Fund (ICWAF) with total funds amounting to RM2 million has been introduced to support students who have been adversely affected financially by the Covid-19 situation for them to complete their studies and graduate accordingly. This fund supports needs that are beyond tuition fees, extending into day to day welfare support.

For more information, please visit the Student Portal – Resource.

Are financial aids still available for me to apply?

Financial aids such as PTPTN, JPA, MARA, Kuok Foundation and others are still available by the respective authorities.

For more information, please visit the financial aid page.

Health and Wellbeing

The health of our community is our top priority. The ongoing uncertainty of COVID-19 is incredibly challenging while having to adapt and adjust to the fluid changes in the way we carry out our daily lives. We hope you find the resources on this page helpful in maintaining your overall health and wellbeing.

Who can I call if I need to speak to someone?

The mental wellbeing of our students and staff during this pandemic is very important. Please feel free to reach out to the following support systems:


  1. IMU Counselling Support 
IMU 24/7 Mental Health Hotline Call / WhatsApp: +6012 – 431 1562
Bukit Jalil (Self Development Unit) Email: [email protected]WhatsApp: +603-2731 7791
Seremban (Growing Space) Call/WhatsApp: +6019 – 433 0921
Batu Pahat (Tan Zong Yan) Email: [email protected]
Kluang (Paul Tam) Call/WhatsApp: +6017 – 748 1721


  1. Alternative Helplines


  1. IMU Healthcare – Medical Clinic
  • Mental Health Practitioners (Counsellors / Psychologists / Psychiatrists) are available by appointment only. Please call 1 300 13 13 10 or Whatsapp us at +6016 68 68 124. You may also schedule an appointment HERE.

Student Welfare and Facilities

In accordance with the Ministry of Higher Education’s (MoHE) guidelines, all Extracurricular Activities (ECA) are to be put on hold until further notice.

Will there be a Convocation ceremony?

Arrangements will be made for the collection of physical copies of your degrees. However, the convocation will be postponed until further notice.

Please contact the Academic Services Department for more information.

Can I return to campus to use the library?

The library has re-opened on 22 June 2020 with new operating hours. Physical usage of the library will be based on a booking system to maintain physical distancing.

You are encouraged to make full use of the 24/7 Digital Library collection.

For more information and the Library guidelines, please click here.

Is the student’s lounge open?

Starting 1 July 2020, the Student’s Lounge will be opened for students to use.

Am I allowed to organise events on campus?

All events on campus are canceled until further notice.


IMU Hostel

Residents will have an option to check-out accordingly and the storage area will be provided without any additional charges. For your upcoming semesters, students may reach out to the SSH for further support.

Own rental of room / unit

Please ensure you discuss with your landlord if you plan to check-out. Should you require storage space or short-term accommodation, please contact SSH.


The storage space is made available for 6 months starting June 2020. This facility is free for those renting the IMU Hostel or renting room/unit privately. Do not store valuable or perishable items.  For security reasons, you may only access the storage space with a designated IMU staff. Please make an appointment before any visit.

For more information, please contact the SSH of your respective campus.

International Students

As announced by the Ministry of Higher Education on 2 October 2020, all travels of international students to Malaysia will be postponed until 31 December 2020.

For further assistance or information on your international travels and your student visa, please contact the IMU Student Visa Office at [email protected].

Returning to Malaysia

On 4 October 2020, the Malaysian Immigration Department has announced with immediate effect, all international students (new and current international students) are not allowed to travel to Malaysia until 31 December 2020.

Please note, for international students who have received the Travel Authorisation and Letter of Approval (Entry Permit), you must arrive in Malaysia before 8 October 2020. As such, you will NOT be permitted to enter Malaysia after 8 October 2020.

Please refer HERE for the latest circular.

Continuing your Teaching & Learning (TnL) Online

Should you decide not to defer your semester, while remaining in your home country, you may continue accessing your TnL via the e-learn portal. Please discuss with your programme director should you not be able to attend compulsory classes due to the time difference.

Student Visa

Cancellation of Student Pass (completion of programme) – One of the immigration regulations is to cancel your Student Pass when you complete your studies with us. We understand that you may still encounter issues such as border restrictions in your home country and lack of flights. Therefore, it is important that you seek our advice before making any travel plans. For your information, Student Pass cancellation process takes 14 working days.

Meanwhile, under the Malaysian Immigration law, if you are returning to a country other than your native country, you must provide a copy of your Residence Visa.




Cert No: KLR 0500119