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The first hospital management executive leadership programme in Malaysia that is delivered by industry practitioners and curated by IMU University faculty.

Executive Leadership Programme in Hospital Management

Shaping Malaysia’s Healthcare Visionaries

The healthcare landscape is constantly evolving. New technologies emerge at breakneck speed, regulations shift, and financial pressures intensify. Hospitals require leaders who can navigate these complexities, embrace innovation, and deliver exceptional care while ensuring financial viability.

This industry led programme is curated to empower senior management professionals and healthcare clinicians alike in leading a modern hospital.

Dive into key themes shaping the future of hospital management. Explore healthcare trends and service delivery, leadership best practices, digital transformation, financial leadership strategies, marketing, and workforce motivation – all tailored to the unique challenges of hospital administration.

Who Will Benefit

Programme Delivery

Benefits of Joining This Programme

  • Network and learn from peers across the healthcare industry
  • Learn from distinguished industry guest speakers
  • Work on practical case studies through online clinics and activities
  • Experiential learning through site visits
  • Become associated with a premier private healthcare university
  • HRD Corp claimable course
  • Eligible for CPD points from MMA

Programme Themes

Healthcare Trends and Service Delivery
Healthcare Trends and Service Delivery

Explore the rich perspectives and evolution of hospital management, gaining crucial insights into the foundations shaping modern practices. Delve into cutting-edge topics of healthcare service delivery, focusing on patient trust, enhancing patient experiences and optimising care models. Through engaging discussions and practical exercises, participants will learn to navigate the evolving healthcare landscape, driving innovation and excellence in service delivery.

Digital and Regulatory Transformation
Digital and Regulatory Transformation

Explore the intricate dynamics of healthcare leadership in a world of digital health and AI, uncovering strategies to leverage technology for improved patient care and operational efficiency. Gain insights into navigating complex healthcare regulations and compliance requirements, ensuring your organisation remains compliant while driving innovation. Through healthcare information management, learn to effectively utilise data to inform decision-making and enhance patient outcomes.

Operational Excellence
Operational Excellence

Uncover the principles of Lean Management in Hospital Operations, learning strategies to streamline processes, reduce waste, and optimise efficiency throughout the hospital. Explore the intersection of financial leadership and hospital operational excellence, gaining insights into budget management, revenue optimisation, and cost-effective resource allocation. Develop the tools and strategies needed to drive sustainable improvements in hospital operations, enhancing quality of care while maximising financial performance.

Innovation, Motivation and Marketing
Innovation, Motivation and Marketing

Explore how to develop and motivate high-performance teams and workplaces within your hospital, fostering a culture of excellence and empowerment. Discover cutting-edge innovations in healthcare provision, from breakthrough treatments to disruptive technologies, and learn to drive strategic initiatives that revolutionise patient care. Additionally, uncover the essentials of strategic marketing for healthcare services, refining your ability to effectively communicate value propositions and engage patients in a competitive marketplace.

Learning Outcomes

Participants will be able to:

  • Develop strategies to enhance patient-centered care, improve care coordination, and optimise healthcare outcomes within the hospital setting.
  • Implement best practices in hospital operations management, including capacity planning, resource allocation, and workflow optimisation.
  • Navigate the regulatory landscape governing hospital operations, including compliance with healthcare laws, accreditation standards, and quality reporting requirements.
  • Develop strategies to address cybersecurity risks, privacy concerns, and interoperability challenges associated with digital transformation in hospital management.
  • Develop leadership skills to inspire and motivate healthcare teams, fostering a positive work environment conducive to employee engagement, satisfaction, and retention.
  • Apply marketing principles and strategies to promote hospital services, build brand awareness, and attract patients in a competitive healthcare marketplace.
  • Develop and implement strategies to optimise revenue generation, reduce costs, and improve financial performance while maintaining high-quality patient care.
  • Utilise financial data and analytics to make data-driven decisions, identify opportunities for revenue growth, and mitigate financial risks in hospital management.

Our Team

Prof Dr Gerard George

Group Managing Director of IMU Group


Professor Gerard “Gerry” George is Group Managing Director of IMU Group, the parent company of IMU Education.


Prof George is on leave from Georgetown University’s McDonough School of Business in Washington D.C. (USA) where he holds the Tamsen and Michael Brown Family Professor of Entrepreneurship and Innovation. Previously, he served as Dean and Lee Kong Chian Chair Professor of Innovation and Entrepreneurship at Singapore Management University (SMU). Before SMU, he was Professor and Deputy Dean of Imperial College Business School, Associate Professor at London Business School, and Assistant Professor at University of Wisconsin-Madison and Syracuse University.

Prof Saravanan Muthaiyah

Dean of School of Business and Technology


Dr Muthaiyah is currently a full Professor and Dean of SoBT (School of Business & Technology) at IMU University, where he teaches and conducts research in Semantic Web Algorithms, Web 4.0, Data Analytics, Blockchain, Cryptocurrencies and FinTech. Dr Muthaiyah has over three decades of academic and industry experience combined.


His corporate experience includes working as a systems analyst for IBM World Trade Corporation for 7 years in developing Financial Accounting Systems for Enterprise wide accounting applications. Currently Dr Muthaiyah is currently working on a Prognosis Model for Osteosarcoma (Bone Cancer), Fetus Monitoring, EMR Ontology as well as Digitalization of First Responder tools.


Dr Muthaiyah has published over 150 academic papers in journals and conferences and has been affirmed with 35 IPs till to date.

Dr Khor Swee Kheng

CEO, Angsana Health


Dr Khor Swee Kheng is a physician specialising in health systems and digital health, based between Hong Kong and Malaysia. Currently, he is CEO of Angsana Health (delivering digital health services & systems in Southeast Asia), advises several government agencies and private companies, and has several fellowships in universities and think-tanks.


Previously, he held progressively senior practice roles in medicine, pharma, and think-tanks, based in Kuala Lumpur, Singapore, Dubai, Shanghai, Paris, Oxford, and Hong Kong, covering over 90 countries in Asia, Africa, Europe and the Middle East.


He qualified in Medicine from the National University of Malaysia, has three postgraduate degrees (Membership of the Royal College of Physicians UK; MPH UC Berkeley; and MPP Oxford) and has more than 200 publications.

Tim Dinwiddie

Senior Operations Advisor, TPG Capital


Tim is a Senior Operations Advisor who joined TPG in Asia in 2008. Tim has worked in 22 of TPG’s portfolio companies in China, Japan, Singapore, Malaysia, Thailand, India, Myanmar and Australia in industrial, consumer, technology, telecom and healthcare businesses.


Tim develops value creation plans with C-level staff, then mentors and supports their teams to achieve them. He leads operational transformations by teaching Lean & Six Sigma, then coaches and guides cross-functional Kaizen teams to achieve breakthrough operating results. Tim is passionate about Lean in Healthcare, leading our PC teams in Hospitals, Pathology Labs, IVF Clinics, Pharmaceutical manufacturing, and Veterinarian Clinics; to reduce patient waiting time, improve safety, increase capacity and employee engagement.


Tim has a Master of Engineering and a Bachelor of Science in Mechanical Engineering from the University of Louisville.

Neeta Lachmandas

Founder, ConsciousService Pte. Ltd.
Former Executive Director, Institute of Service Excellence, Singapore Management University


With a 25-year career spanning the private sector, public sector and academia, Neeta stands at the forefront of transforming businesses through her expertise in customer experience and service excellence. As Executive Director at the Institute of Service Excellence, Singapore Management University, she spearheaded influential programmes such as the Customer Satisfaction Index of Singapore, benchmarking companies across diverse sectors. Neeta also drove the development of the SME Consumer Analytics Platform, a pioneering digitalised solution for acquiring consumer intelligence.


Her commitment to professionalising service-based careers is evident in the suite of training programmes and certifications she developed, covering areas from Customer Experience Design to Organisational Change Management. Neeta believes that nothing happens by chance and customer experience and service excellence must be intentionally designed in organisations. Her book, ‘Stay Relevant to Stay Profitable,’ reflects her thought leadership in navigating the complexities of service and digital transformation.


Neeta, with a degree in law and certifications in design thinking and the foundations of neuro-based leadership, brings a wealth of knowledge to her role advocating for continuous innovation and transformative leadership.

Azran Osman-Rani

CEO, Naluri


Azran is the CEO of Naluri, a digital health startup that addresses mental health and chronic diseases together, in a preventive, holistic and outcomes-based approach. He was previously CEO of AirAsia X where he grew it from a business plan to a $1billion IPO with 2,500 employees in six years, and CEO of iflix Malaysia which scaled to 20 million users in 20 markets in 3 years. He held prior leadership roles at Astro, Bursa Malaysia and McKinsey. He holds a Masters and Bachelor’s degrees in Engineering, from Stanford University. He chronicles his leadership challenges in his book, ’30 Days and 30 Years’. He is an Ironman triathlete.

Dr Shunitra CS

CEO, Querist Consulting Sdn Bhd


Dr Shunitra Chandra Segran is a distinguished healthcare leader with over 25 years of experience from within multiple facets of the healthcare industry. With a strong background as a resident surgeon in clinical practice, senior executive in the global pharmaceutical business management, thought leader on transformational leadership in healthcare, entrepreneur, leadership development and coaching experience, Dr Shunitra brings a unique blend of deep expertise, passion and innovation to driving the future of healthcare. As the current CEO and founder of her business consulting firm, Querist Consulting, she is deeply committed to advancing leadership excellence in healthcare and empowering leaders to drive transformative change in their organisations to be future fit.

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