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  5. Airport Pickup

Before You Request for Airport Pickup

Your flight information (including date and time of your arrival, flight number and airline and the airport name) should be sent to us at least 7 working days before your arrival date (please attach confirmed flight documents). It is important to send this information as early as possible; otherwise, we might not be able to meet you at the airport.


Please arrange to arrive in Malaysia on a weekday if possible (suggested time of arrival: between 8am-6pm). This will help you to make the necessary arrangements immediately. Please refer to this link for the calendar  so that you can avoid arriving on a Malaysia public holiday.

Arriving at the Airport

Please be sure and confirm as to whether you will be arriving at Kuala Lumpur via Kuala Lumpur International Airport (KLIA) or Kuala Lumpur International Airport 2 (KLIA2). It is important for you to update us on the correct arrival location to avoid any confusion. Once you arrive at the airport you will need to contact the assigned IMU driver to pick you up at the arrival gate.

Arranging Airport Pickup

IMU assigned driver will meet you at the arrival gate of the airport when you arrive (recommended time: during office hours) and will transport you directly from KLIA or KLIA2 to the University, EOS hostel, hotels in Bukit Jalil or Sri Petaling area only..

Before You Book

Am I eligible?

  • International, Study Abroad and Exchange students commencing their first semester at the IMU are eligible for airport pickup.
  • You must have an offer letter to study at IMU.
  • You must have already received your visa approval letter (VAL).
  • You must have paid your first semester tuition and administration fee.
  • You must apply for airport pick-up service at least 7 working days prior to your arrival date. We will not process a late request or incomplete submission.
  • You must clearly indicate your residential address in your booking form. Click HERE for the form.

Baggage Limits

  • IMU allows a maximum baggage limit of around 40kg, or 2 pieces of standard checked-in luggage and one carry on.
  • No bikes, surfboards, golf equipment or other large items are allowed. If you are unsure of the items, please write to us to seek clarification.

Night Arrivals

  • We would suggest that you schedule your arrival during the daytime. This will help in sorting out some of the important arrangements which you may need to do immediately upon arrival.
  • Please ensure that you have at least made temporary accommodation arrangements before booking your airport pickup.
  • If you are arriving late at night, ask your hotel if they provide a 24-hour reception before you confirm your booking.
  • If you are staying in EOS hostel, please notify the accommodation office of your arrival date and time.

After You Apply

Changes Before You Travel

  • All changes must be notified via email immediately and not less than 3 working days (72 hours) prior to the rescheduled flight.
  • You must include all details of your change, including your new flight number, arrival time, or destination address.
  • Changes cannot be processed without the full details of your arrival.

Changes During Transit

Contact your IMU driver immediately to notify of changes that occur in transit.

Delayed Flights

It will be helpful if you can inform IMU representative when flights are late or experience delays. You can WhatsApp or send an email to the contact provided.

Cancelling Your Service

  • Cancellations must be made 2 working days in advance of your original arrival time.  There is no fee for cancellation made in advance.
  • There will be an administrative charge of RM100 for any event of ‘no show’ or late cancellation (less than 48 hours from the expected arrival time).
  • Any cancellation is to be communicated by replying to your confirmation email stating clearly that you are canceling the service booking.

At the Airport

Instructions for your arrival are outlined in your confirmation.