Quality healthcare is doing the right things, for the right patient, at the right time, in the right way to achieve the best possible results. Healthcare professionals, who are trained in this respect, play a pivotal role in driving quality healthcare within their workplace. Wong Soh San, who is an Assistant Nurse Clinician (ANC) and a Diabetes Educator, shows us how this is done. “Very often, a Diabetes Educator is recognised for their daily interaction with patients to empower them with self-management behaviours for improved health. However, many are not aware that Diabetes Educators can also improve the quality of healthcare provided at the organisational level,” said Wong who also leads a group of diabetes educators for a private hospital in Malaysia. In her first job, Wong worked alongside a Credentialled Diabetes Educator who encouraged her to constantly improve as a practitioner and to do things that positively impact others around her.” It was in this context that Wong took the IMU Postgraduate Diploma in Diabetes Management and Education from the International Medical University (IMU). Find out more about this at Quality Diabetes Educator Leads (Borneo Post, 13 June 2021).